OK, so I gave in. We’ve been traditionally a PC shop for the last 10 years. However, over the last couple years, we’ve added a few team members that prefer Macs. And I have to admit, they’ve sold me on the usability and capabilities of Macs. To the degree that my wife and kids will hardly touch the PC at home. Needless to say, the huge beautiful monitor is a factor, but there is no doubt, the Mac makes photo and video editing much easier for a novice!
So, this afternoon we decided to pick up a couple of I Phones. Cool as heck. 3 or 4 of the guys at the office have ‘em and love ‘em. Of course, I love to spark debate because my Windows Mobile 6 device makes syncing with exchange extremely quick and easy. However the Moto Q has almost no “cool factor” when compared to an I phone. Lets be honest, a calculator with a color screen hardly looks good compared to a solid piece of brushed aluminum and glass that accesses the web, makes phone calls and takes pictures!
Now that I’ve sufficiently advertised the I phone; everyone knows Mac is known for ease of use right? Well, not if you’re a business. AT&T, the only provider through which you can legitimately get an i phone in the US, has zero accommodation for corporate accounts. So, we went to the AT&T Store, applied, got approved and received a confirmation code for our new accounts. Unlike a traditional wireless carrier, they don’t set them up at the store and hand you a working device. Rather, they hand you a couple really cool, but disconnected I phones with a “confirmation code”. Unfortunately, when you access their web activation site, via I Tunes, it has NO IDEA what to do with a “confirmation code”. Nor does anyone at AT&T, when you call them.
To try and shorten a long story, their web interface is useless for a Corporate Account. So are their sales support people available via phone calls. They told me I had to set it up personally, and they would convert it later! The person on the phone (after I had been transferred twice) actually told me we needed to “get around” the system to make this work. In other words, going into the store and setting it up before hand was a complete waste of time, which I know all small business owners love.
Now, because I wanted to keep the commitment I had made to a couple people regarding getting the I Phones, and the fact that i really enjoy cool new toys, I worked through this and got them working. But If Apple is smart, they will hopefully realize that not every business owner will be willing to spend 3 or 4 hours setting up something as simple as a new cell phone.
The syncing process for calenders etc. is awesome. If they could just carry the simple usability concept through their whole business!